Refund & Return Policy
RETURNS & REFUND POLICY
Last updated: April 2026
Our Promise — 30-Day Money Back Guarantee
At Glacera Skin, we are confident in the quality of our products. If for any reason you are not completely satisfied, we offer a full 30-day money back guarantee from the date of delivery — no hassle, no stress.
Who is eligible:
- First-time orders only per customer
- Request must be made within 30 days of delivery
- Product must have been used for a minimum of 7 days
How to request a refund:
- Email us at help@glaceraskin.com with subject line: "Refund Request — Order #[your order number]"
- Tell us briefly why you'd like a refund
- We'll confirm within 24–48 hours
- Refund processed within 5–7 business days to your original payment method
Do I need to return the product? No — we do not require you to send the product back. We trust you.
What is not covered:
- Orders outside the 30-day window
- Shipping costs (non-refundable)
- Second or repeat orders from the same customer
Damaged or incorrect orders: If your order arrives damaged or incorrect, contact us within 48 hours of delivery and we'll send a replacement immediately at no extra cost.
EU Customers: In accordance with EU consumer law, you also have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. Our 30-day guarantee exceeds this requirement.
Contact us: 📧 help@glaceraskin.com
We aim to respond within 24 hours, Monday to Friday.
Submit here a return